Professional Registration
How can I register as a professional customer?
You can register via our registration page. We manually check each application to ensure that we only grant access to our wholesale prices to professional customers.
What proof do I need to provide that I am professionally active?
You must be able to demonstrate that you are active in the balloon industry. A VAT number alone is not sufficient, but it does help.
You can add the following items, among others:
• Link to your professional website
• Link to your social media (Instagram, Facebook, LinkedIn...)
• Photos or videos of balloon decorations you have created yourself
• References or recommendations within the industry
What if I don't have a VAT number?
You can still register without a VAT number, as long as you can demonstrate a professional activity in balloons through the above proof.
How does the assessment process work?
• You fill out the registration form completely.
• You upload or provide links to your proof of professional activity.
• Our team reviews your application.
• You will receive an email once your application is approved or when we need additional information.
What do I get after approval?
Professional customers gain access to:
• Wholesale prices
• Special promotions exclusive to professionals
• Ordering with a minimum order value
Orders & Stock
How can I place an order?
Log in, choose products via the categories or search function and add them to your basket. You can select multiple products at once or order quickly using item codes.
Can I order products that are not in stock?
No. You can only order what is currently in stock.
Can I receive a notification when a product is back in stock?
Yes, for a product that is out of stock, you can sign up for a back-in-stock notification.
Am I guaranteed the stock if something is in my basket?
No. Products are only reserved after payment.
Can I save my basket for later?
Yes, your basket will be saved. This is convenient for shopping later, but these products are not reserved.
What is the minimum order value?
The minimum order is €25 excluding VAT.
Payment & Invoicing
What payment methods are available?
At Sempertex Europe, you always pay immediately at checkout.
We support the following payment methods via Mollie:
• Visa
• Mastercard
• Bancontact
• iDEAL
• Sepa
Note:
We do not offer payment by invoice and no PayPal as a payment method.
How does a Sepa payment work?
Payment via SEPA bank transfer is possible. This form of payment takes a maximum of 3 working days. Your order will only be dispatched after receipt of payment. Please note that the products are NOT reserved until we have received the payment.
When will my order be processed?
Orders are processed from the moment we receive the payment.
Will I receive an invoice?
Yes. With immediate payment, you will receive your invoice in the order confirmation email. You can find it later in your customer portal on our website.
How does VAT work for international customers?
• EU businesses with a valid VAT number: 0% VAT (intra-community)
• EU businesses without a valid VAT number: VAT according to Belgian rates
• Non-EU customers (UK, Switzerland, Norway): 0% VAT + import duties via customs
Items on the website are shown excluding VAT, the correct VAT will be calculated in your shopping cart.
At Sempertex Europe, you always pay immediately at checkout.
We support the following payment methods via Mollie:
• Visa
• Mastercard
• Bancontact
• iDEAL
• Sepa
Note:
We do not offer payment by invoice and no PayPal as a payment method.
How does a Sepa payment work?
Payment via SEPA bank transfer is possible. This form of payment takes a maximum of 3 working days. Your order will only be dispatched after receipt of payment. Please note that the products are NOT reserved until we have received the payment.
When will my order be processed?
Orders are processed from the moment we receive the payment.
Will I receive an invoice?
Yes. With immediate payment, you will receive your invoice in the order confirmation email. You can find it later in your customer portal on our website.
How does VAT work for international customers?
• EU businesses with a valid VAT number: 0% VAT (intra-community)
• EU businesses without a valid VAT number: VAT according to Belgian rates
• Non-EU customers (UK, Switzerland, Norway): 0% VAT + import duties via customs
Items on the website are shown excluding VAT, the correct VAT will be calculated in your shopping cart.
Shipping & Delivery
When will my order be dispatched?
Orders that are paid immediately are automatically processed by our logistics.
In most cases, the order will be dispatched within 1 working day.
Orders placed before 2 PM usually depart the same day.
How long does delivery take to my country?
The delivery time depends on the carrier and the destination country. These are not guaranteed but are a good indication:
• Belgium & Netherlands: 1–2 working days
• Germany & France: 2–4 working days
• Other EU countries: 3–7 working days
What happens if I am not at home during delivery?
The carrier will send an email or deliver your package to a parcel shop. The exact procedure varies by carrier.
Can I still change my shipping method?
Once the order is completed, the shipping method cannot be changed, as orders go directly into processing.
What shipping options can I choose?
At checkout, you can choose from:
• Standard delivery DPD
• Standard delivery UPS
• Express delivery (if available)
• Collection at our cash & carry
• Parcel shop (if your country supports this)
How are shipping costs calculated?
Shipping costs are automatically calculated based on:
• Your address
• Weight of your order
• Chosen carrier
Is there free shipping?
For Belgium and The Netherlands there is free shipping for orders above €350 ex VAT
In your shopping cart, you can see how much more you need to order to qualify for free shipping.
Will I receive a tracking code?
Yes, as soon as your order has been dispatched.
Orders that are paid immediately are automatically processed by our logistics.
In most cases, the order will be dispatched within 1 working day.
Orders placed before 2 PM usually depart the same day.
How long does delivery take to my country?
The delivery time depends on the carrier and the destination country. These are not guaranteed but are a good indication:
• Belgium & Netherlands: 1–2 working days
• Germany & France: 2–4 working days
• Other EU countries: 3–7 working days
What happens if I am not at home during delivery?
The carrier will send an email or deliver your package to a parcel shop. The exact procedure varies by carrier.
Can I still change my shipping method?
Once the order is completed, the shipping method cannot be changed, as orders go directly into processing.
What shipping options can I choose?
At checkout, you can choose from:
• Standard delivery DPD
• Standard delivery UPS
• Express delivery (if available)
• Collection at our cash & carry
• Parcel shop (if your country supports this)
How are shipping costs calculated?
Shipping costs are automatically calculated based on:
• Your address
• Weight of your order
• Chosen carrier
Is there free shipping?
For Belgium and The Netherlands there is free shipping for orders above €350 ex VAT
In your shopping cart, you can see how much more you need to order to qualify for free shipping.
Will I receive a tracking code?
Yes, as soon as your order has been dispatched.
Product information
Can I see volume discounts?
If applicable, volume prices will be visible on the product page.
What are Sempertex balloons made of?
Our balloons are made from 100% natural latex from the rubber tree, without additives and plastic-free.
How should I store balloons?
For optimal quality:
• Store them at room temperature
• Avoid sunlight and heat
• Keep them dry and cool
• Use them within 12–18 months for best results
Are all balloons suitable for helium?
All our latex balloons are suitable for helium, but it depends on the size of the balloon. A small balloon will not float because the volume of helium is too small to lift the balloon.
Each product page clearly indicates whether the balloon is suitable for helium or only for air
How long do helium balloons float?
The floating time depends on:
• Balloon size
• Humidity
• Temperature
• Use of Hi-Float
Can I use balloons outdoors?
Yes, but be aware of:
• Heat makes balloons larger → risk of bursting
• Cold makes latex smaller → wrinkles
• Wind can cause friction → faster bursting
• Sunlight ages latex faster
Professional decorators often protect their work with tents, shade cloths, or sprays.
If applicable, volume prices will be visible on the product page.
What are Sempertex balloons made of?
Our balloons are made from 100% natural latex from the rubber tree, without additives and plastic-free.
How should I store balloons?
For optimal quality:
• Store them at room temperature
• Avoid sunlight and heat
• Keep them dry and cool
• Use them within 12–18 months for best results
Are all balloons suitable for helium?
All our latex balloons are suitable for helium, but it depends on the size of the balloon. A small balloon will not float because the volume of helium is too small to lift the balloon.
Each product page clearly indicates whether the balloon is suitable for helium or only for air
How long do helium balloons float?
The floating time depends on:
• Balloon size
• Humidity
• Temperature
• Use of Hi-Float
Can I use balloons outdoors?
Yes, but be aware of:
• Heat makes balloons larger → risk of bursting
• Cold makes latex smaller → wrinkles
• Wind can cause friction → faster bursting
• Sunlight ages latex faster
Professional decorators often protect their work with tents, shade cloths, or sprays.
My Account
What can I see in my account?
• Your address details
• Your order history
• Your invoices
• Your saved orders
• Your points balance
• Multiple delivery addresses
Can I change the VAT number?
No, this can only be done through our administration.
Contact us
Where can I find my invoices?
In your order history and in your account overview.
I have forgotten my password, what now?
Click on “Forgot password” on the login page. You will receive an email to reset your password.
Can I link multiple users to one account?
Yes, you can link multiple users to your account.
• Your address details
• Your order history
• Your invoices
• Your saved orders
• Your points balance
• Multiple delivery addresses
Can I change the VAT number?
No, this can only be done through our administration.
Contact us
Where can I find my invoices?
In your order history and in your account overview.
I have forgotten my password, what now?
Click on “Forgot password” on the login page. You will receive an email to reset your password.
Can I link multiple users to one account?
Yes, you can link multiple users to your account.
Loyalty points
Do I earn points with every order?
Yes, for every purchase of €10 you receive 1 point. Points are added to your account after each order.
Where can I see my points?
In your customer account under “Points”.
How can I use my points?
During checkout, you can redeem your points.
Yes, for every purchase of €10 you receive 1 point. Points are added to your account after each order.
Where can I see my points?
In your customer account under “Points”.
How can I use my points?
During checkout, you can redeem your points.
Returns & Problem Solving
What if I receive a wrong or damaged product?
Contact us within 5 days with your order number. We will be happy to assist you with a solution.
Contact us
How can I return a product?
Send us a message via customer service. You will then receive the steps for the return procedure.
Contact us
Contact us within 5 days with your order number. We will be happy to assist you with a solution.
Contact us
How can I return a product?
Send us a message via customer service. You will then receive the steps for the return procedure.
Contact us